Primary Responsibilities:

⭐ Supported the Shop Manager in daily operations by coordinating volunteer teams and assisting in planning and development initiatives.

⭐ Led shop shifts, delegated tasks, and ensured smooth operation in the manager’s absence.

⭐ Delivered ongoing coaching and support to volunteers, helping them grow their skills and contribute effectively to the shop.

⭐ Ensured adherence to safeguarding, health and safety, and trading policies, fostering a safe and compliant retail environment.

Specific Projects and Contributions:

⭐ Helped build an inclusive, welcoming environment that attracted and retained a diverse volunteer base.

⭐ Took charge of opening and closing the shop, managing end-to-end processes and ensuring operational readiness.

⭐ Contributed to sales growth and customer engagement by enhancing the retail experience through effective team coordination.

Contribution to Mission:

Played an essential role in raising vital funds to support Oxfam’s global mission of tackling poverty and inequality by ensuring efficient shop operations and a motivated volunteer team.

Skills Developed:

🎯Team Leadership & Volunteer Management

🎯Retail Operations & Customer Service

🎯Effective Communication & Coaching

🎯Policy Adherence & Risk Management

🎯Inclusive Culture Building & Community Engagement